Shipping and returns

Off Hours confirms the exact packed configuration, delivery destination, electrical version, freight terms, and applicable delivery timing before accepting an order. These items are not yet established for the intended supplier offer, so this site does not promise free shipping, a delivery window, or a return period.

Before an order is accepted

The order documentation will identify the purchased configuration, the destination terms, any freight charge, the delivery process, and the support route for delivery issues.

Returns

Return eligibility and instructions depend on the accepted order documentation and the applicable law. Do not ship a product back without written return instructions. A return address is provided only when a return has been approved.

Damage in transit

Keep the original packaging, take clear photographs of the carton and product, and use the support route in the order documentation promptly so the delivery record can be reviewed.